SIR40316 – Certificate IV in Retail Management
Effective managers transform the performance of their store. It is essential that they can manage priorities for themselves and others around them as they take responsibility for maintaining customer service excellence and continuing to drive sales. They are able to control merchandising, store safety, employee security, people management and recruitment.
This qualification is for people who may already be working as supervisors or coordinators and desire to build their management capabilities in areas such as planning, implementing, controlling and monitoring.
SIRRRTF002 Monitor retail store financials (C)
SITXHRM008 Roster staff
SIRXSLS003 Achieve sales results (C)
SIRXCEG004 Create a customer centric culture (C)
BSBOPS404 Implement customer service strategies
SITXHRM007 Coach others in job skills
SIRXWHS003 Maintain workplace safety (C)
SIRXWHS002 Contribute to workplace health and safety *
SIRXRSK002 Maintain store security (C)
SIRXHRM002 Maintain employee relations (C)
SIRXMGT002 Lead a frontline team (C)
SIRXHRM001 Recruit, select and induct team members
(C) Denotes core subjects
The above course outline is an example developed to meet industry standards
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Whether you’re at school, starting your first job or are an experienced retail manager, we have a pathway that’s right for you.