Take your career to the next level

SIR30216 – Certificate III in Retail

The Retail industry is Australia’s largest employer. It offers excellent career progression opportunities for people with the right skills. To progress a career in the retail industry a staff member must go beyond the core skills of caring for inventory, merchandising products and delivering service excellence. It is essential to learn to manage yourself, wow customers, maintain safety and build sales.

This qualification is ideal for people who have developed basic skills and knowledge as retail sales professionals and are ready for greater challenges and responsibilities.



  • SIRXIND001 Work effectively in a service environment (C)

  • SIRXCOM002 Work in a Team (C)

  • SIRXIND003 Organise personal work requirements

  • SIRXWHS002 Contribute to workplace health and safety (C)

  • SIRXIND002 Organise and maintain the store environment

  • SIRXRSK001 Identify and respond to security risks (C)

  • SIRRINV001 Receive and handle retail stock

  • SIRXCEG001 Engage the customer (C)

  • SIRXCEG002 Assist with customer difficulties (C)

  • SIRXSLS002 Follow point of sale procedures

  • SIRXSLS001 Sell to the retail customer (C)

  • SIRXCEG003 Build customer relationships and loyalty (C)

  • SIRRMER001 Produce visual merchandising displays

(C) Denotes core subjects
The above course outline is an example developed to meet industry standards


retail certificate course

Unit Code


Workplace Delivery


School-based Delivery


Tuition Fees

$2,925 (Train & Assess)
$950 (Recognition of Prior Learning)
$140 (Gap training per unit)


Available in approved states

Next start date

Enrol anytime

Entry Requirements

No formal training package entry requirements apply to this qualification. ​

Delivery Model

Face to face, blended and online learning options
nationally recognised training
skills assured training provider
Family owned small business
Related Courses
Students, choose your own pathway!

Whether you’re at school, starting your first job or are an experienced retail manager, we have a pathway that’s right for you.