BSB30120- Certificate III in Business
The Australian Retail sector is highly competitive, offering rewarding career progression opportunities for people with the right skills. To progress in this industry employees must learn to manage themselves while working safely and securely and delivering service excellence. Meeting these challenges is key to working effectively and maximising sales for the business.
This qualification is ideal for people who have developed basic skills and knowledge as retail sales professionals and would like to take their career to the next level.
BSBCRT311 Apply critical thinking skills in a team environment (C)
BSBWHS311 Assist with maintaining workplace safety (C)
BSBPEF201 Support personal wellbeing in the workplace (C)
BSBSUS211 Participate in sustainable work practices (C)
BSBXCM301 Engage in workplace communication (C)
BSBTWK301 Use inclusive work practices (C)
BSBTEC201 Use business software applications
BSBDAT201 Collect and record data
BSBPEF301 Organise personal work priorities
BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints
SIRXPDK001 Advise on products and services*
SIRXSLS001 Sell to the retail customer*
(C) Denotes core subjects
The above course outline is an example developed to meet industry standards
Next start date
Whether you’re at school, starting your first job or are an experienced retail manager, we have a pathway that’s right for you.