Take your career to the next level

BSB30120- Certificate III in Business

The Australian Retail sector is highly competitive, offering rewarding career progression opportunities for people with the right skills. To progress in this industry employees must learn to manage themselves while working safely and securely and delivering service excellence. Meeting these challenges is key to working effectively and maximising sales for the business.

This qualification is ideal for people who have developed basic skills and knowledge as retail sales professionals and would like to take their career to the next level.



  • BSBCRT311 Apply critical thinking skills in a team environment (C)

  • BSBWHS311 Assist with maintaining workplace safety (C)

  • BSBPEF201 Support personal wellbeing in the workplace (C)

  • BSBSUS211 Participate in sustainable work practices (C)

  • BSBXCM301 Engage in workplace communication (C)

  • BSBTWK301 Use inclusive work practices (C)

  • BSBTEC201 Use business software applications

  • BSBDAT201 Collect and record data

  • BSBPEF301 Organise personal work priorities

  • BSBOPS304 Deliver and monitor a service to customers

  • BSBOPS305 Process customer complaints

  • SIRXPDK001 Advise on products and services*

  • SIRXSLS001 Sell to the retail customer*

Contact our team for a course information pack
(C) Denotes core subjects
The above course outline is an example developed to meet industry standards

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Unit Code


Workplace Delivery


School-based Delivery


Tuition Fees

$3495 (SIR30216 Certificate III in Retail)
$3495 (BSB30120 Certificate III in Business)
$3750 (SIR40316 Certificate IV in Retail Management )
$3750 (SIR30116 Certificate III in Community Pharmacy)
$3750 (SIR40116 Certificate IV in Community Pharmacy)
$3750 (SIR40216 Certificate IV in Community Pharmacy Dispensary)
$150 (Food Safety Supervisor)


Available in approved states

Next start date

Enrol anytime

Entry Requirements

Nil formal training package entry requirements apply to this qualification.

Delivery Model

Face to face blended and online learning options
nationally recognised training
Related Courses
Students, choose your own pathway!

Whether you’re at school, starting your first job or are an experienced retail manager, we have a pathway that’s right for you.