Our Story
First Impressions Resources [fir], also known as, The Australian Retail College (ARC) is an award winning Registered Training Organisation [RTO] with over 35 years experience in the delivery of retail qualifications and staff development solutions across Australia.
Established in 1988 ARC is a privately owned RTO where the team is passionate about supporting career development and building workforce capability in the retail, business and pharmacy sectors.
ARC delivers a range of retail, business and pharmacy qualifications from Certificate II through to Diploma. With a team of experienced trainers located around Australia, ARC is working with some of the country’s leading businesses to develop the skills and capabilities of their staff.
We understand that the needs of all businesses vary and therefore endeavour to provide a range of innovative and flexible training solutions and delivery models that meet the needs of all business clients and students.
ARC is privileged to work with businesses across Australia that share our vision for student pathways and core values which are:
Customer/Student Centric
Integrity/Honesty/Trust
Accountability
Team Focused
Respect
Inclusivity
Our Approach
We measure the success of our services by the improvements they create in your performance.
For employers, we drive genuine business growth by embedding the benefits of our learning and development solutions into your organisation. To do this, we ensure our solutions are customised to your business by founding them on an analysis of the capabilities each learner requires to excel in the roles and responsibilities of their actual job.
For learners, we enhance career success and satisfaction by providing the theoretical frameworks to thrive in their daily work functions plus the opportunity to practice and develop practical skills in the real world with additional support and feedback.
Our Solutions
Our training and development solutions foster:
A more productive, efficient and motivated workforce. Improved customer service, reputation, competitiveness and profitability.
Greater staff satisfaction via recognition of achievements.
Improved ability to attract quality staff and be recognised as an employer of choice.
Effective development pathways for team members from diverse background.
Increased retention and growth of identified talent
Years Experience
Business Partnerships Australia Wide
Students Trained
%
+ Course Completion Rate
