Take your career to the next level

SIR20216 – Certificate II in Retail Services

The Retail industry is Australia’s largest employer. It is a fast-moving and dynamic industry offering a range of opportunities to new entrants. Acquiring the right skills early will provide a pathway to an exciting and fulfilling career. Learning how to wow customers, merchandise products, care for inventory and demonstrate service excellence will help maximise sales and achieve success in this ever-changing industry.

The Certificate II in Retail Services is perfectly suited to people who have no experience in a retail environment, and provides the fundamentals which you will use throughout your career.



  • SIRXIND001 Work effectively in a service environment (C)

  • SIRXCOM001 Communicate in the workplace to support team and customer outcomes (C)

  • SIRXIND003 Organise personal work requirements (C)

  • SIRXWHS002 Contribute to workplace health and safety (C)

  • SIRXIND002 Organise and maintain the store environment

  • FSKLRG09 Use strategies to respond to routine workplace problems

  • SIRXRSK001 Identify and respond to security risks (C)

  • SIRRINV001 Receive and handle retail stock

  • SIRXCEG001 Engage the customer (C)

  • SIRXPDK001 Advise on products and services (C)

  • SIRXSLS002 Follow point of sale procedures

  • SIRRMER001 Produce visual merchandising displays

(C) Denotes core subjects
The above course outline is an example developed to meet industry standards

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Unit Code


Workplace Delivery


School-based Delivery


Tuition Fees

$2,340 (Train & Assess)
$900 (Recognition of Prior Learning)
$110 (Gap training per unit)


Available in approved states

Next start date

Enrol anytime

Entry Requirements

There are no entry requirements for this qualification.

Delivery Model

Face to face, blended and online learning options
nationally recognised training
skills assured training provider
Family owned small business
Students, choose your own pathway!

Whether you’re at school, starting your first job or are an experienced retail manager, we have a pathway that’s right for you.

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Short Courses



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Recognition of Prior Learning (RPL)