SIR30216 – Certificate III in Retail (with Pharmacy units)

The Retail industry is Australia’s largest employer. It offers excellent career progression opportunities for people with the right skills. To progress a career in the retail industry a staff member must go beyond the core skills of caring for inventory, merchandising products and delivering service excellence. It is essential to learn to manage yourself, wow customers, maintain safety and build sales.

This qualification is ideal for people who have developed basic skills and knowledge as retail sales professionals and are ready for greater challenges and responsibilities.

​Units

• SIRXIND001 Work effectively in a service environment (C)

• SIRXCOM002 Work in a Team (C)

• SIRXIND003 Organise personal work requirements

• SIRXWHS002 Contribute to workplace health and safety (C)

• SIRXIND002 Organise and maintain the store environment

• SIRXRSK001 Identify and respond to security risks (C)

• SIRRINV001 Receive and handle retail stock

• SIRXCEG001 Engage the customer (C)

• SIRXCEG002 Assist with customer difficulties (C)

• SIRXSLS001 Sell to the retail customer (C)

• SIRXCEG003 Build customer relationships and loyalty (C)

• SIRRMER001 Produce visual merchandising displays

• SIRCIND002  Support the supply of pharmacy medicines & pharmacist only medicines