BSB40520 – Certificate IV in Leadership and Management
This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.
As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team.
They apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.
BSBLDR411 Demonstrate leadership in the workplace (C)
BSBLDR413 Lead effective workplace relationships(C)
BSBOPS402 Coordinate business operational plans(C)
BSBXCM401 Apply communication strategies in the workplace(C)
BSBXTW401 Lead and facilitate a team(C)
BSBLDR412 Communicate effectively as a workplace leader
BSBLDR414 Lead team effectiveness
BSBPEF402 Develop personal work priorities
BSBWHS411 Implement and monitor WHS policies, procedures and programs
BSBOPS404 Implement customer service strategies
BSBPEF502 Develop and use emotional intelligence
SIRXCEG004 Create a customer-centric culture
(C) Denotes core subjects
The above course outline is an example developed to meet industry standards
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