Take your career to the next level

BSB40520 – Certificate IV in Leadership and Management

This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.

As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team.

They apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.



  • BSBLDR411     Demonstrate leadership in the workplace (C)

  • BSBLDR413    Lead effective workplace relationships(C)

  • BSBOPS402  Coordinate business operational plans(C)

  • BSBXCM401  Apply communication strategies in the workplace(C)

  • BSBXTW401  Lead and facilitate a team(C)

  • BSBLDR412   Communicate effectively as a workplace leader

  • BSBLDR414   Lead team effectiveness

  • BSBPEF402  Develop personal work priorities

  • BSBWHS411   Implement and monitor WHS policies, procedures and programs

  • BSBOPS404 Implement customer service strategies

  • BSBPEF502   Develop and use emotional intelligence

  • SIRXCEG004 Create a customer-centric culture

(C) Denotes core subjects
The above course outline is an example developed to meet industry standards

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Unit Code


Workplace Delivery


School-based Delivery


Tuition Fees

$3,700 (Train & Assess)
$1,100 (Recognition of Prior Learning)
$230 (Gap training per unit)


Available in approved states

Next start date

Enrol anytime

Entry Requirements

No formal training package entry requirements apply to this qualification. Learners require AQF Level IV written and spoken English and numeracy skills.

Delivery Model

Face to face, blended and online learning options
nationally recognised training
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Students, choose your own pathway!

Whether you’re at school, starting your first job or are an experienced retail manager, we have a pathway that’s right for you.